Frequently Asked Questions
Professional answers for your tattoo artistry needs.
Are Solong Tattoo products certified for safety?
Yes, all our tattoo inks, needles, and machines comply with international safety standards. Our needles are sterilized using EO Gas and individually blister-packed to ensure the highest level of hygiene for your studio.
How long does shipping typically take?
We offer worldwide shipping. Orders are usually processed within 24-48 hours. Depending on your location, standard shipping takes 7-15 business days, while express options via DHL or FedEx take 3-7 business days.
What is your return policy for tattoo equipment?
We offer a 30-day return policy for unused and unopened items. Due to hygiene reasons, tattoo needles and inks cannot be returned if the original seal is broken. Please contact our support team to initiate a return.
Do your tattoo machines come with a warranty?
Yes, all Solong Tattoo machines and power supplies come with a one-year limited warranty covering manufacturing defects. We provide technical support and repair services for all our hardware.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and wire transfers for bulk orders. Our checkout process is fully encrypted for your security.
Do you offer wholesale pricing for professional studios?
Absolutely. We provide tiered wholesale discounts for tattoo studios and distributors. Please fill out our 'Wholesale Application' form on the site to receive our bulk price list.