Returns & Exchanges
At Solong Tattoo Supplies, we stand by the quality of our professional equipment and offer a 30-day return window for unused, unopened products in their original packaging. We aim to ensure every artist is fully satisfied with their gear to achieve the best results in their craft.
Initiate Your Request
Contact our support team with your order number and photos of the items you wish to return to receive a Return Merchandise Authorization (RMA).
Secure Packaging
Pack the unused tattoo machines, inks, or needles securely in their original boxes to prevent damage during transit, ensuring all seals remain intact.
Ship the Items
Affix the provided return label or ship the package via a tracked carrier to our distribution center, keeping your tracking number for reference.
Inspection and Refund
Once our technicians inspect the returned professional equipment, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing